Regarding keys, alarm, etc.:

• You will of course receive a receipt when you hand over the key(s) to us.
• If you have an alarm in your home, it is important that both the responsible cleaning team and the office are given the code and possibly the password. This way, you can still get the cleaning done as planned even if the cleaning team is absent due to illness or vacation.
• The day before each visit you will receive a text message that we will be there the following day (if you have provided your mobile number).

Customer portal and cancellation:

• Feel free to use "My Service House" on https://mit.servicehuset.dk for messages regarding your cleaning.
• You have two options for canceling your cleaning: You can quickly and easily cancel your cleaning via the customer app My ServiceHuset – or you can send an email to your contact person at ServiceHuset Cleaning. Cancellation must take place no later than 24 hours before the cleaning was due to take place. If you cancel too late, we will invoice you for the full amount of the cleaning.

You should contact your contact person at ServiceHuset Cleaning if:

• You change your email address or phone number. This way you avoid missing important messages.
• You have questions, special requests or would like to complain about the cleaning.
• You wish to terminate our agreement.
• Do you have any comments or suggestions regarding the cleaning?
• You will use your own cleaning products – (alternatively, you can just provide them to the cleaning team)

Payment:

Once a month – approximately the 17th for the period from the 16th of last month to the 15th of the current month – you will receive an invoice that will list all your cleaning dates.
The invoice will be sent by email. If you sign up for PBS, you don't have to keep track of the payment.
Use debtor group 00012 and PBS no. 07731221 – see information on your next invoice.
The PBS scheme is free. If you do not wish to register for the PBS scheme, we will add an administration fee of DKK 39 per invoice.