Er der noget jeg skal gøre før rengøringen?

Det er vigtigt, at din bolig er ryddelig før rengøringsteamet ankommer, så de kan fokusere på selve rengøringen og komme ordentligt til.

Hvordan opsiger jeg min rengøringsaftale?

Du skal blot sende en besked til din kontaktperson eller til support@sh.servicehuset.dk. Opsigelsen bekræftes, og du får datoen for din sidste rengøring. Nøgler afleveres ved sidste rengøring, og aflysning af den sidste rengøring koster et gebyr på 200 kr.

Hvordan kan jeg bruge servicefradraget?

Du kan benytte servicefradraget, hvis du er over 18 år og registreret på adressen. Rengøringen behøver ikke forhåndsgodkendelse, og ServiceHuset sørger for, at alt foregår korrekt uden administrativt besvær.

Hvornår får jeg en faktura efter endt rengøring?

Vi fakturerer én gang om måneden, ca. den 18., for perioden fra den 16. i sidste måned til den 15. i den aktuelle. Faktura sendes pr. mail som PDF og kan ses i Mit ServiceHuset. Du kan betale via bank, MobilePay eller PBS.

Hvad er betalingsbetingelserne?

Fakturaer skal betales ved modtagelse og senest den 1. i måneden efter faktureringsmåneden. Ved forsinket betaling pålægges rykkergebyr på 75 kr. pr. rykker og morarenter på referencesats + 7 %. Efter tre rykkere sendes sagen til inkasso.

Hvor sent kan jeg aflyse min rengøring?

Aflysning skal ske senest tre dage før aftalt dato. Ved senere aflysning kan der opkræves et gebyr på 200 kr. Du kan også sætte aftalen midlertidigt i bero.

Hvordan udleverer jeg nøgler?

Udlever nøgler eller adgangskort til ServiceHusets kontaktperson mod kvittering. Nøgler mærkes anonymt. Ved alarm skal kode og adgangsoplysninger gives inden første besøg og opdateres ved ændringer.

Kan jeg se mine næste besøg online?

Ja. Gå ind på https://mit.servicehuset.dk, hvor du kan se kommende besøg, aflyse rengøring, se fakturaer og finde kontaktinfo til dit rengøringsteam.

Kan jeg se mine fakturaer online?

Ja. Log ind på https://mit.servicehuset.dk for at se dine fakturaer, kontoudtog og besøgsplan samt kontaktoplysninger til dit team.

Hvor længe gør rengøringsteamet rent hos mig?

Vi sender oftest to personer. De fleste teams er meget erfarne, og vi fokuserer mere på din tilfredshed end på præcist antal minutter, de er hos dig.

Ofte stillede spørgsmål - ServiceHuset Rengøring

On this page you can find answers to frequently asked questions - and please contact us if you need any answers.

See the categories on the right - and get the answer by clicking on the cross.

Is there anything I need to do before cleaning?

It is important that you make sure that your home is tidy before the cleaning team arrives. This means that there are no things lying around on tables, floors, etc. that the cleaning team will have to spend time cleaning back and forth.

The cleaning team's job is to give your home a good cleaning - and they can only do that if they can get there properly 😊

How do I cancel my cleaning contract?

Simply send a message to your contact person or via the email address: support@sh.servicehuset.dk.

We will then confirm your cancellation – and in accordance with our 2-week notice period, we will give you the date of your last cleaning before the agreement finally expires.

In connection with your final cleaning, we will ensure that your key is returned to you.

If you wish to cancel your final cleaning, there will be a fee of DKK 200 for returning the key to your address.

NOTE: it is important that you do not cancel the cleaning yourself in your customer app - otherwise the cleaning team will not see that you need your key.

How can I use the service deduction?

Regardless of whether you own or rent your home, you can use the service deduction. The only requirement is that you are registered in the population register at the address and are over 18 years of age – and the cleaning does not have to be approved before the deduction can be obtained. If a registered company such as ServiceHuset Rengøring is used, there is no administrative hassle or requirement to submit documentation.

Read more about the topic here

When will I receive an invoice after the cleaning is completed?

Billing:
We invoice once a month – around the 18th – for the period: the 16th of the previous month, to the 15th of the billing month.

We will send you the invoice by email as an attached PDF file. You can always find your invoices via the ServiceHuset Cleaning website under 'My ServiceHuset' (see how further down).
Payment options:
• Sparekassen Kronjylland: reg. no. 6691/account number 0010879531
• MobilePay: 210806

Please write INVOICE NUMBER or CUSTOMER NUMBER when making payment.
PBS – easy and cheaper for you as a customer:
Signing up for PBS is super easy, you don't have to pay the administration fee of DKK 39 – and you don't have to remember to get paid on time.
PBS no.: 07731221/ Deb.gr.nr. 00012 / Customer number (you will find your customer number on the invoice)

It may take some time before the registration goes through. You can see this at the bottom of your invoice:
Here you will either find payment information – or: ***** CHARGED VIA PBS *****

All invoices created before you signed up for PBS must be paid manually.

Your customer app My ServiceHuset:
You can see all your invoices, bank statements and visit schedule via this link: https://mit.servicehuset.dk/
You can see at any time who is coming to clean your home – and when. The page also includes the phone number for your cleaning team, which you are more than welcome to contact via SMS.
Spam:
Unfortunately, it sometimes happens that when companies send out mass emails – as we do, for example, with our invoicing – the emails end up in a spam filter.
To avoid your invoices ending up in a spam filter, you can add 'trusted recipients': mail@mailsender.eurosoft.dk and feel free to add tina@servicehuset.dk as a contact.

What are the payment terms?

ServiceHuset Rengøring's invoices are due for payment upon receipt with the last due payment date being the 1st of the month following the billing month. In the event of late payment, a reminder letter will be sent with a reminder fee of DKK 75.00 per reminder. If an outstanding invoice has not been paid after three (3) reminder letters have been sent, the case will be referred to judicial collection without further notice. At the same time, default interest will be calculated from the due date until payment is made at an interest rate corresponding to the reference rate applicable at any time, cf. the Danish Interest and Other Matters in Case of Late Payment (Interest Act), with a surcharge of seven (7) percent per annum.

How late can I cancel my cleaning?

You can cancel your cleaning - and also put your cleaning agreement on hold.

Just remember that a cancellation of the cleaning must be made at least 2 days before the agreed date, otherwise ServiceHuset Rengøring may charge a fee of DKK 200.

If you cancel on the same day that the cleaning was scheduled to take place, we will invoice you for the full amount of the cleaning.

Read about the framework and conditions for cleaning here.

How do I hand over keys?

You must hand over the required number of keys/access cards to ServiceHuset Rengøring's contact person – of course against receipt from us – who will ensure that the keys are provided with an anonymous label. ServiceHuset Rengøring will replace lost keys/access cards and any changes to locks, but the cost of any changes to the locking system will not be reimbursed. If alarms are installed that need to be deactivated, ServiceHuset Rengøring's contact person must be informed of the code and password well in advance of the first cleaning visit. Changes to the code or password must also be informed to ServiceHuset Rengøring.