On this page you can find answers to frequently asked questions - and please contact us if you need any answers.

See the categories on the right - and get the answer by clicking on the cross.

How can I use the service deduction?

Regardless of whether you own or rent your home, you can use the service deduction. The only requirement is that you are registered in the population register at the address and are over 18 years of age – and the cleaning does not have to be approved before the deduction can be obtained. If a registered company such as ServiceHuset Rengøring is used, there is no administrative hassle or requirement to submit documentation.

Read more about the topic here

When will I receive an invoice after the cleaning is completed?

Billing:
We invoice once a month – around the 18th – for the period: the 16th of the previous month, to the 15th of the billing month.

We will send you the invoice by email as an attached PDF file. You can always find your invoices via the ServiceHuset Cleaning website under 'My ServiceHuset' (see how further down).
Payment options:
• Sparekassen Kronjylland: reg. no. 6691/account number 0010879531
• MobilePay: 210806

Please write INVOICE NUMBER or CUSTOMER NUMBER when making payment.
PBS – easy and cheaper for you as a customer:
Signing up for PBS is super easy, you don't have to pay the administration fee of DKK 39 – and you don't have to remember to get paid on time.
PBS no.: 07731221/ Deb.gr.nr. 00012 / Customer number (you will find your customer number on the invoice)

It may take some time before the registration goes through. You can see this at the bottom of your invoice:
Here you will either find payment information – or: ***** CHARGED VIA PBS *****

All invoices created before you signed up for PBS must be paid manually.

Your customer app My ServiceHuset:
You can see all your invoices, bank statements and visit schedule via this link: https://mit.servicehuset.dk/
You can see at any time who is coming to clean your home – and when. The page also includes the phone number for your cleaning team, which you are more than welcome to contact via SMS.
Spam:
Unfortunately, it sometimes happens that when companies send out mass emails – as we do, for example, with our invoicing – the emails end up in a spam filter.
To avoid your invoices ending up in a spam filter, you can add 'trusted recipients': mail@mailsender.eurosoft.dk and feel free to add tina@servicehuset.dk as a contact.

What are the payment terms?

ServiceHuset Rengøring's invoices are due for payment upon receipt with the last due payment date being the 1st of the month following the billing month. In the event of late payment, a reminder letter will be sent with a reminder fee of DKK 75.00 per reminder. If an outstanding invoice has not been paid after three (3) reminder letters have been sent, the case will be referred to judicial collection without further notice. At the same time, default interest will be calculated from the due date until payment is made at an interest rate corresponding to the reference rate applicable at any time, cf. the Danish Interest and Other Matters in Case of Late Payment (Interest Act), with a surcharge of seven (7) percent per annum.

Can I cancel my cleaning online?

Yes – you just have to enter via this link: https://mit.servicehuset.dk/. Here you can cancel a cleaning, view your invoices, account statements and visit schedule. You will also find a phone number for your cleaning team, which you are welcome to contact via SMS.

And REMEMBER: cancelling the cleaning less than 3 days before the agreed date will result in a fee of DKK 200.

Can I cancel or reschedule my cleaning?

You can cancel a cleaning visit via Mit ServiceHuset – your customer app – via this link: https://mit.servicehuset.dk/. Here you can cancel a cleaning, view your invoices, account statements and visit schedule. You will also find a phone number for your cleaning team, which you are welcome to contact via SMS.

Remember that if you register your cancellation less than 3 days before the agreed cleaning date, ServiceHuset Rengøring may charge a cancellation fee of DKK 200 which will be included on your next invoice.

You can put the cleaning on hold for a period of time, for example during a holiday period. In this case, you must notify ServiceHuset Rengøring's contact person no later than 1 month before the date from which you wish to put the cleaning on hold.

ServiceHuset Rengøring can move an agreed cleaning visit within the same week, but you will of course be notified of the move as soon as possible and no later than the day of the agreed cleaning visit. Cancellations from our side are extremely rare, but can of course occur, especially in the event of simultaneous illness among our cleaning teams - or in connection with holiday periods.

If an upcoming cleaning visit falls on a public holiday, the cleaning visit will automatically be moved to another day in the same week. You must log in to Mit ServiceHuset – your customer app. Instructions for logging in are included in your confirmation email when you signed the agreement. Please note that you will not receive any further notice of the change, and that you are therefore obliged to check when the next cleaning will take place (changes will ONLY take place if your normal cleaning falls on a public holiday).