The DNA of ServiceHuset

Purpose
Everything we do has the specific purpose of giving busy families more time – by letting us clean their homes thoroughly and professionally.

The values of our company guide us to treat each other in a good manner, and give our customer a fantastic experience. The following company values are our DNA:

Stability

We are solution-oriented and we solve the tasks with a smile.

Trust

We help, listen and support each other – and we perceive our diversity as a strength.

Professionalisme

We take ourselves and our collaborators seriously. We are well prepared, transparent and quality conscious when delivering our cleaning services.

 

Our company values refer to our vision – and our vision refer to our mission.

 

Vision

  • We will foster experiences that exceed expectations.
  • We want to be happy when going to work – and have room for dialogue with recognition and mutual respect.
  • We want to be leading within the cleaning industry when it comes to sustainability – and we will grow our company in a healthy way.

Mission

We are one of the country’s biggest private cleaning companies. We maintain and expand our market shares by always making sustainable decisions which support our strategies.

Vivid descriptions of the vision:

We foster experiences that exceed the expectations

We will through a dynamic education and development programme constantly work on improving the customer and cleaning assistant experience – so that we can deliver the highest possible quality. The goal is to have no complaints – and we analyze through our feedback log and observation in the field (SHBR). And we set up SMART goals (UL-IN-OC-RC).

We want to be happy when going to work – and have plenty of room for dialogue with recognition and mutual respect

We pay tribute to diversity. We do this by putting our cleaning assistants first – and support the assistants in the best way. Internally we constantly focus on the way we communicate with each other – and we say if our limits are exceeded and meet each other with mutual understanding. We measure how things are going through well-being analysis minimum two times a year – and afterwards have a dialogue about it (PUS/MUS).

We want to be leading within the cleaning industry when it comes to sustainability – and we will grow our company in a healthy way

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