On this page you will find answers to frequently asked questions – and if you don’t find the answers you are searching, you are more than welcome to contact us!
How can I apply for artisan deduction?
Whether you rent or own your residence, you are entitled to artisan deduction. The only criteria you have to meet, is that your address is signed up to the National Register – and you must be 18 years of age.
You don’t need any approval from authorities before getting cleaned and if you choose ServiceHuset as your cleaning company, there will be no administrative process or demand on documentation.
What are the terms of payment?
The invoices of ServiceHuset are due for payment when receiving these, with last timely payment day the 1. of the month, after the month of the billing. By a deley in payment we will sent a reminder, charging you 75,00 Danish kroner per reminder. If an unpaid invoice is not taken care of after three reminders sent from ServiceHuset, we will forward the case to the judicial collection. At the same time we will calculate interest rates applicable from the due date, until the payment is taken care of – with an interest rate according to the applicable reference rate cf. the law of interets and other rules concerning delayed payment – with an addition to the price of 7 percent pro anno.
Can I cancel my cleaning online?
Yes – you will find the login to the departments of ServiceHuset here: https://www.servicehuset.dk/login-for-afdelinger/
1. Click on ‘your contact person’ – and if you don’t remember who your contact person is, just click at Tina Mikkelsen – and then on login.
2. Enter your customer number (normally it will be your phone number) and your password. The first time you click on ’Create a new user’, enter your customer number and choose a password. If you cannot remember your code, you can just click on ”sent me a code (E-mail)” .
3. Remember to sign off when you have finished.
And remember: Annulation of the cleaning less than 3 days before the agreed date for cleaning, will cost you a fee of 200 Danish kroner.
Can I change or cancel my cleaning?
You can cancel your cleaning by sending us a mail to your contact person within ServiceHuset no later than two days before the agreed day of cleaning. If you cancel less than 3 days before, ServiceHuset can charge a cleaning fee of 200 Danish kroner – which will be registered on your next invoice.
You can put your cleaning on hold for a period of time, for ecsample caused vacation. You just let your contact person within ServiceHuset know about it no less than a month before the date you wish to put your cleaning on hold.
ServiceHuset can change the day of your cleaning to another day in the week – but we will in this case of coruse let you know about it as fast as we can – and no later than on the planned day of cleaning. It is very seldom that we need to cancel cleanings but can happen when assistants sign up sick or have vacation.
If your cleaning date is placed on a holiday, we will find another date in the same week. You will find the new date by logging into ServiceHuset’s website – and log in to your personal profile (instructions in connection to login you will find in the confirmation mail sent when the agreement was made. You will not be further notified and thereby you are committed yourself to keep an eye on the new date for cleaning (we will only change the agreed date for cleaning if the date falls on a holiday).
How late can I cancel my cleaning?
Yes – you can surely cancel your cleaning – and put your cleaning on hold.
Just remember that the change or cancellation shall happen no later than 3 days before the planned date of cleaning – or else ServiceHuset can charge you wth a cleaning fee of 200 Danish kroner.
How do I give you my keys?
You give us all relevant keys and when receiving the keys you will have a receipt. Your keys will be registered with an anonymous number. ServiceHuset replaces lost keys/admission and unlocking, but expenditure in connection to system of unlocking ServiceHuset cannot replace. If you have installed alarms, your contact person within ServiceHuset needs to know the codes and password – in good time before first date of cleaning. Change of code or password you also need to tell your contact person.
Can I see my next cleaning visits online?
You just click here https://www.servicehuset.dk/login-for-afdelinger/
1. Click on ‘your contact person’- and if you don’t remember, just click on Tina Mikkelsen and then on login.
2.Enter your customer number (normally this will be your phone number) and your password. First time you click on ‘create a new user’, enter your customer number and come up with a password. If you don’t remember your code, you just click on ‘sent code (E-mail)” .
3. Remember to log off when finished.
Can I see my invoices online?
Yes – you just click on this link: https://www.servicehuset.dk/login-for-afdelinger/
1. Click on ‘Your contact person’ – and if you cannot remember, just click on Tina Mikkelsen and then on login.
2. Enter your customer number (normally it is your phone number) and your password. First time you click on ’create a new user’, enter your customer number – and come up with a password. If you cannot remember your password, just click on ‘sent code (e-mail)’ .
3. Remember to log off, when finished.
How much time will the cleaning assistant spend on cleaning?
Number of working hours in connction to the cleaning, equals manhours. It differs how long the cleaning assistants spend on cleaning, and most of the assistants are very experienced – and therefore they will clear the task much faster than the majority of the rest of us.
The important thing for us is that you are satisfied with the cleaning – not how many hours the assistants spend on cleaning.
We employ approximately 100 cleaning assistants and cover most of the country with effective cleaning and satisfied customers.
Frederiksberg Allé 24
1820 Frederiksberg C
Primary phone: 2239 1066
CVR nr. 33382847
Office for Funen & Jutland
7100 Vejle C
Phone: 4243 0649
Phone: 2060 7289
Mails are replied within 24 hours